{"id":2432,"date":"2026-01-31T12:12:58","date_gmt":"2026-01-31T12:12:58","guid":{"rendered":"https:\/\/cialisonlineshop.de\/?page_id=2432"},"modified":"2026-01-31T12:26:32","modified_gmt":"2026-01-31T12:26:32","slug":"oag-online-streitbeilegung-eu","status":"publish","type":"page","link":"https:\/\/cialisonlineshop.de\/fr\/oag-online-streitbeilegung-eu\/","title":{"rendered":"OAG \u2013 Online-Streitbeilegung (EU)"},"content":{"rendered":"

Die Europ\u00e4ische Kommission stellt eine Plattform zur Online-Streitbeilegung (ODR \/ OAG)<\/strong> bereit. Diese Plattform dient der au\u00dfergerichtlichen Beilegung von Streitigkeiten<\/strong>, die aus Online-Kaufvertr\u00e4gen oder Online-Dienstleistungsvertr\u00e4gen zwischen Verbrauchern und Unternehmern entstehen k\u00f6nnen.<\/p>\n

\n

Online-Streitbeilegung gem\u00e4\u00df EU-Verordnung<\/h2>\n

Gem\u00e4\u00df der Verordnung (EU) Nr. 524\/2013<\/strong> sind wir verpflichtet, Verbraucher \u00fcber die M\u00f6glichkeit der Online-Streitbeilegung zu informieren.<\/p>\n

Die OS-Plattform (OAG)<\/strong> der Europ\u00e4ischen Kommission erreichen Sie unter:<\/p>\n

\ud83d\udc49 https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n

\n

Unsere Teilnahme an Streitbeilegungsverfahren<\/h2>\n

Wir sind nicht verpflichtet<\/strong> und nicht bereit<\/strong>, an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen, sofern keine gesetzliche Verpflichtung besteht.<\/p>\n

\n

Zweck der Online-Streitbeilegung<\/h2>\n

Die Online-Streitbeilegung bietet Verbrauchern die M\u00f6glichkeit:<\/p>\n

    \n
  • \n

    Konflikte aus Online-Bestellungen au\u00dfergerichtlich zu kl\u00e4ren<\/p>\n<\/li>\n

  • \n

    Ein neutrales Verfahren zur Streitl\u00f6sung zu nutzen<\/p>\n<\/li>\n

  • \n

    Eine einfache und digitale L\u00f6sung innerhalb der EU zu erhalten<\/p>\n<\/li>\n<\/ul>\n

    \n

    Kontaktaufnahme vor Streitbeilegung<\/h2>\n

    Bei Fragen, Anliegen oder Problemen empfehlen wir, zun\u00e4chst direkt mit uns Kontakt aufzunehmen.
    Unser Kundenservice ist bem\u00fcht, eine schnelle und einvernehmliche L\u00f6sung<\/strong> zu finden.<\/p>\n

    \n

    Geltungsbereich<\/h2>\n

    Diese Information zur Online-Streitbeilegung (OAG \/ ODR)<\/strong> gilt f\u00fcr Verbraucher mit Wohnsitz in der Europ\u00e4ischen Union<\/strong>.<\/p>\n

    \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"<\/p>","protected":false},"excerpt":{"rendered":"

    Die Europ\u00e4ische Kommission stellt eine Plattform zur Online-Streitbeilegung (ODR \/ OAG) bereit. Diese Plattform dient der au\u00dfergerichtlichen Beilegung von Streitigkeiten, die aus Online-Kaufvertr\u00e4gen oder Online-Dienstleistungsvertr\u00e4gen zwischen Verbrauchern und Unternehmern entstehen k\u00f6nnen. Online-Streitbeilegung gem\u00e4\u00df EU-Verordnung Gem\u00e4\u00df der Verordnung (EU) Nr. 524\/2013 sind wir verpflichtet, Verbraucher \u00fcber die M\u00f6glichkeit der Online-Streitbeilegung zu informieren. Die OS-Plattform (OAG) der […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"class_list":["post-2432","page","type-page","status-publish","hentry"],"yoast_head":"\nOAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation<\/title>\n<meta name=\"description\" content=\"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cialisonlineshop.de\/fr\/oag-online-streitbeilegung-eu\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation\" \/>\n<meta property=\"og:description\" content=\"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cialisonlineshop.de\/fr\/oag-online-streitbeilegung-eu\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-31T12:26:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/\",\"url\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/\",\"name\":\"OAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation\",\"isPartOf\":{\"@id\":\"https:\/\/cialisonlineshop.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png\",\"datePublished\":\"2026-01-31T12:12:58+00:00\",\"dateModified\":\"2026-01-31T12:26:32+00:00\",\"description\":\"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.\",\"breadcrumb\":{\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage\",\"url\":\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png\",\"contentUrl\":\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cialisonlineshop.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"OAG \u2013 Online-Streitbeilegung (EU)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cialisonlineshop.de\/#website\",\"url\":\"https:\/\/cialisonlineshop.de\/\",\"name\":\"Cialisonlineshop\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cialisonlineshop.de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cialisonlineshop.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cialisonlineshop.de\/#organization\",\"name\":\"Cialisonlineshop\",\"url\":\"https:\/\/cialisonlineshop.de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/cialisonlineshop.de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/Logo_maker_project__6_-removebg-preview-1.png\",\"contentUrl\":\"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/Logo_maker_project__6_-removebg-preview-1.png\",\"width\":432,\"height\":88,\"caption\":\"Cialisonlineshop\"},\"image\":{\"@id\":\"https:\/\/cialisonlineshop.de\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation","description":"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cialisonlineshop.de\/fr\/oag-online-streitbeilegung-eu\/","og_locale":"fr_FR","og_type":"article","og_title":"OAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation","og_description":"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.","og_url":"https:\/\/cialisonlineshop.de\/fr\/oag-online-streitbeilegung-eu\/","article_modified_time":"2026-01-31T12:26:32+00:00","og_image":[{"url":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/","url":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/","name":"OAG \u2013 Online-Streitbeilegung (EU) | Verbraucherinformation","isPartOf":{"@id":"https:\/\/cialisonlineshop.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage"},"image":{"@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage"},"thumbnailUrl":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png","datePublished":"2026-01-31T12:12:58+00:00","dateModified":"2026-01-31T12:26:32+00:00","description":"Informationen zur Online-Streitbeilegung (OAG\/ODR) gem\u00e4\u00df EU-Verordnung. Verbraucher k\u00f6nnen Streitigkeiten online au\u00dfergerichtlich kl\u00e4ren.","breadcrumb":{"@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#primaryimage","url":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png","contentUrl":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/ChatGPT-Image-Jan-31-2026-04_17_41-AM-1024x683.png"},{"@type":"BreadcrumbList","@id":"https:\/\/cialisonlineshop.de\/oag-online-streitbeilegung-eu\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cialisonlineshop.de\/"},{"@type":"ListItem","position":2,"name":"OAG \u2013 Online-Streitbeilegung (EU)"}]},{"@type":"WebSite","@id":"https:\/\/cialisonlineshop.de\/#website","url":"https:\/\/cialisonlineshop.de\/","name":"Cialisonlineshop","description":"","publisher":{"@id":"https:\/\/cialisonlineshop.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cialisonlineshop.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/cialisonlineshop.de\/#organization","name":"Cialisonlineshop","url":"https:\/\/cialisonlineshop.de\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cialisonlineshop.de\/#\/schema\/logo\/image\/","url":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/Logo_maker_project__6_-removebg-preview-1.png","contentUrl":"https:\/\/cialisonlineshop.de\/wp-content\/uploads\/2026\/01\/Logo_maker_project__6_-removebg-preview-1.png","width":432,"height":88,"caption":"Cialisonlineshop"},"image":{"@id":"https:\/\/cialisonlineshop.de\/#\/schema\/logo\/image\/"}}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Stefan T\u00f6njes","author_link":"https:\/\/cialisonlineshop.de\/fr\/author\/stefan\/"},"uagb_comment_info":0,"uagb_excerpt":"Die Europ\u00e4ische Kommission stellt eine Plattform zur Online-Streitbeilegung (ODR \/ OAG) bereit. Diese Plattform dient der au\u00dfergerichtlichen Beilegung von Streitigkeiten, die aus Online-Kaufvertr\u00e4gen oder Online-Dienstleistungsvertr\u00e4gen zwischen Verbrauchern und Unternehmern entstehen k\u00f6nnen. Online-Streitbeilegung gem\u00e4\u00df EU-Verordnung Gem\u00e4\u00df der Verordnung (EU) Nr. 524\/2013 sind wir verpflichtet, Verbraucher \u00fcber die M\u00f6glichkeit der Online-Streitbeilegung zu informieren. Die OS-Plattform (OAG) der\u2026","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/pages\/2432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/comments?post=2432"}],"version-history":[{"count":4,"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/pages\/2432\/revisions"}],"predecessor-version":[{"id":2438,"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/pages\/2432\/revisions\/2438"}],"wp:attachment":[{"href":"https:\/\/cialisonlineshop.de\/fr\/wp-json\/wp\/v2\/media?parent=2432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}